Return Policy

Return & Refund Policy

Thank you for choosing our store!

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below for information about return eligibility, procedures, refunds, and other important details.

Return Eligibility

  • We accept return requests within 30 days from the date your order is delivered.
  • Items must be unused, unworn, unopened, and remain in their original condition with all original packaging, accessories, and tags included.
  • Items that have been used, damaged, altered, or missing original packaging may not be eligible for return.
  • Proof of purchase or order information is required for all return requests.

Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items cannot be returned, including but not limited to:

  • Used personal care or hygiene products.
  • Opened or used beauty and healthcare-related products.
  • Customized or personalized items.
  • Items marked as final sale.
  • Gift cards and digital products.

Return Process

To request a return, please follow these steps:

  • Contact our customer support team within 30 days after receiving your order.
  • Provide your order number, product details, and reason for the return.
  • Our support team will review your request and provide further return instructions.
  • Please do not send items back without receiving return authorization from our team.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service when returning items.
  • We are not responsible for lost or damaged return shipments without valid tracking information.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method.
  • Refunds are usually completed within 5–10 business days after approval, depending on your payment provider.
  • Original shipping fees are non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

After reviewing the information, we will provide an appropriate solution, such as a replacement, refund, or other assistance.

Order Cancellation

  • Orders may be cancelled within 24 hours after purchase.
  • Once an order has entered processing or shipping, cancellation requests may not be accepted.
  • If cancellation is approved, refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or product variation, please return the original item according to our return process and place a new order separately.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Please check your bank account or payment provider account again.
  • Contact your payment provider as processing times may vary.
  • If you still have not received your refund, please contact our customer support team for assistance.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with your order, please contact our customer support team.

We are always happy to help and ensure you have a positive shopping experience.